Return & Refund Policy

Return & Refund Policy

Committed to careful delivery and fair resolution.

At Digalines, we are committed to providing a reliable and transparent experience for all our customers—whether you're a retail customer purchasing perfumes locally or a business client working with us on international trade services.

📦 B2C – Perfume Retail (Local Orders Only)

🚚 Shipping Policy

  • Current Delivery Scope:
    We do not offer shipping for perfumes at this time. All perfume purchases are available for local delivery only within [insert location, e.g., Dubai or UAE].

  • Payment Method:
    We accept Cash on Delivery (COD) for all local perfume orders.

  • Delivery Timeframe:
    Local deliveries typically take 1–3 business days depending on your area.

🔁 Return Policy for Perfumes

Due to hygiene and product safety standards, we only accept returns under specific conditions:

Returns are accepted only if:

  • The wrong product was delivered.

  • The perfume was damaged or leaking upon arrival.

  • The product is defective or expired.

Returns are not accepted for:

  • Opened or used perfumes.

  • Fragrance dissatisfaction or change of mind.

  • Products not in original packaging.

How to request a return:

  1. Contact us within 48 hours of delivery with your order details and photos.

  2. If approved, we will arrange for a product replacement or issue a store credit.

🌍 B2B – International Trade (Commodities)

We facilitate international trade for selected commodities including personal care items and food products.

🚢 Shipping Policy

  • Delivery Terms: Based on agreed Incoterms (e.g., FOB, CIF, EXW).

  • Shipping Channels: Managed through verified logistics and freight partners.

  • Delivery Timeline: Varies by destination and commodity type.

  • Customs & Documentation: Handled per transaction terms and import regulations.

📄 Return Policy

  • As an international trade service provider, we do not accept returns once goods are shipped.

  • Quality, specifications, and documentation are confirmed before dispatch.

  • Any post-shipment concerns are addressed in accordance with the agreed commercial terms and applicable trade laws.