Committed to careful delivery and fair resolution.

At Digalines, we are committed to providing a reliable and transparent experience for all our customers, whether you're a retail customer or a business client working with us on international trade services.

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B2C - Retail

Delivery 

Local deliveries typically take 1–3 business days depending on your area.

Return Policy for Perfumes

Due to hygiene and product safety standards, we only accept returns under specific conditions:

Returns are accepted only if:

• The wrong product was delivered.

• The perfume was damaged or leaking upon arrival.

• The product is defective or expired.

Returns are not accepted for:

• Opened or used perfumes.

• Fragrance dissatisfaction or change of mind.

• Products not in original packaging.

How to request a return:

1. Contact us within 24 hours of delivery with your order details and photos.

2. If approved, we will arrange for a product replacement or issue a store credit.

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🌍 B2B – International Trade (Commodities)

We facilitate international trade for selected commodities including personal care items and food products.

🚢 Shipping Policy

• Delivery Terms: Based on agreed Incoterms (e.g., FOB, CIF, EXW).

• Shipping Channels: Managed through verified logistics and freight partners.

• Delivery Timeline: Varies by destination and commodity type.

• Customs & Documentation: Handled per transaction terms and import regulations.

• Quality, specifications, and documentation are confirmed before dispatch.

• Any post-shipment concerns are addressed in accordance with the agreed commercial terms and applicable trade laws.